Squeeze the bottom of the latch below the ink cartridge you want to clean, and then lift the latch. Be the first to write a review. Purchase replacement cartridges and other supplies from the HP Store or local retailers. The Virtual Agent is currently unavailable. Add to Watch list Watching Watch list is full. Any warranty support needed would be completed by the third party that sold the product. Wait until the carriage is idle and silent, and then lightly press down on a cartridge to release it.
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See your browser’s documentation for specific instructions. Europe, Middle East, Africa. Product sold without warranty: Already have an HP account? Learn more – opens in a new window or tab. This item will be sent through the Global Shipping Programme and includes international tracking.
If these steps resolved the issueand the test page printsthere is no need to continue troubleshooting. Photosmarh list of recommended drivers for your product has not changed since the last time you visited this page.
Press the Power button to turn on the product. HP is compiling your results.
HP Customer Support – Software and Driver Downloads
Please enter a valid postcode. People who viewed this item also phoyosmart. There are items available. This product detection tool installs software on your Microsoft Photoemart device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Select a valid country. How to print a self-test report Load letter, A4, or legal unused plain white paper into the input tray.
Read more about the condition. Report item – opens in a new window or tab. Please verify your product is powered on and connected, then try again in a few minutes.
HP deskjet printer – results
Pull the cartridge toward you out of its slot. Service or replace your HP product if you completed all preceding steps. Redeem your points Conditions for uk nectar points – opens in a new window or tab. The printer phoyosmart take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.
If the printer does not print a test pagethere is an issue with the printer hardware. If the carriage does not move freely, apply a moderate amount of pressure to the right side of the carriage, and then push it firmly to the left. Open download list To see if photosmartt product is still under warranty, go to the warranty check website http: Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.
Terms and conditions apply. Select your operating system and versionChange Detected operating system: Print a self-test report Printing a self-test report verifies if the hardware functions correctly.
The Virtual Agent is currently unavailable. Remove any loose sheets of paper from the input tray and the output tray. Reset the printer A printer reset can resolve some cartridge issues.
Do not leave an ink cartridge outside the HP All-in-One for more than 30 minutes. Trying to clear jammed paper from the front of the product can damage the print mechanism.